FAQ

FAQ
Q1: DO YOU HAVE PLUS SIZES?
Couture always comes in your size! We will work with your specific measurements to make your dream gown.

Q2: How to place an order?
It is very simple to purchase your favorite dress online. The steps are as follows:

1. If you are brand new to our website, then you need to create an account simply by clicking the button "Log in", then you will skip to the log in page and click the "Create an account"
2. Click your favorite cosplay item page, choose your size or customize, then click "Add to Cart".You can choose the free wigs once your order reach certain amounts.
3. Click button “Checkout” if your order information is correct.
4.Please provide your correct shipping address and phone number.
ps: P.O.Box address can't available for shipping by express.
5. Fill in your information, such as billing, shipping and payment etc.Pls remember to add the telephone number, otherwise we can not deliver the parcel coorrectly. Click “Confirm Order”, then your order is placed.
6. Finally, skip to Paypal page to finish your payment.

Q3: How to pay my order?

We accept Paypal and cerdit card (via checkout), please contact us if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete, you can send your payment in minutes. If you would like to pay via credit cards, please view the pictures below for the appropriate procedures. Click "continue checkout" and you will be directed to the next page to fill out your information. You can then use your credit card to pay safely and securely.

Q4: How long does it take for you to make something?
Typically our production time takes 5-20days after your order is placed.

Q5:Why didn't I get an email about my order being shipped?
We will send you an email once your order has shipped. If you did not receive an email, you may have entered your email incorrectly or it could of went to your spam folder. It normally takes 5-20 business days for us to process your order and we will then ship your package out. If you have not received an email about your order being shipped within 7 days of the date you placed your order then please contact ROLECOSDRESS customer service by CONTACT US.